Wondering what happens before we roll up our sleeves and get to work? Our ultimate aim is to leave you grinning from ear to ear, so we make sure you’re fully clued in on our cleaning packages upfront. We’ll also ask if you have any special requests or boundaries you want us to honor—because your home deserves nothing less than perfection. This info helps us give you a spot-on quote and deliver results that’ll knock your socks off. Before our crew swings by your New York home at 123 Main Street, we’ll touch base about how to get in—whether you want to hand over a key, share an access code, or have someone around to let us inside. We’re flexible with scheduling throughout the week, so whether you want to stick around or enjoy some free time elsewhere, finding the right slot is a breeze. Need to tweak your package or reschedule? Just give us a shout at least 24 hours before your appointment. Our team runs on a tight schedule, so last-minute changes can come with a fee. Now, what’s going down during the cleaning? We’re picky about who joins our team—each cleaner is background-checked, trained to industry gold standards, and fully insured and bonded. They come armed with all the gear and supplies, so you don’t have to lift a finger. Once they arrive, they’ll walk through your place with you to zero in on any spots that need extra TLC. Feel free to hang out, but we recommend moving around the house to give our pros the space they need to work their magic. Just a heads-up: for safety reasons, they won’t move heavy furniture or tackle anything over 6 feet high. After we’ve waved our cleaning wands, we’ll do a final walkthrough with you to make sure every checklist item shines. Not happy with something? Let us know during this inspection, and we’ll return to fix it—on the house. If you notice anything missing or damaged afterward, tell us right away so we can make it right. Shortly after your sparkling clean session at your New York pad, expect an email from us asking for your honest thoughts and a rating of your cleaner and the service. That way, we keep our standards sky-high and make sure every clean leaves you happier than ever.
